Course Summary
Determine the Root Cause shows you how to correctly identify the source of a problem and generate a comprehensive understanding of the issues. The course outlines 11 essential questions to ask to help you discover the root cause of any given problem. You’ll also learn how to apply 2 useful tools, the “5 whys” technique and a cause and effect diagram, to generate solutions. The course concludes with tips on how to effectively utilize all available resources and reach out to your associates for information. Includes a final exam and a printable course document for easy reference.
Who Should Attend?
• Investigations team • Quality assurer • Management Representative • Health and Safety Representative • Risk Assessor
Course Objectives
• Identify the cause of a problem by asking questions and gathering facts • Generate solutions using the “5 whys” technique and a cause and effect diagram
Course Modules
Determine the Root Cause shows you how to correctly identify the source of a problem and generate a comprehensive understanding of the issues. The course outlines 11 essential questions to ask to help you discover the root cause of any given problem. You’ll also learn how to apply 2 useful tools, the “5 whys” technique and a cause and effect diagram, to generate solutions. The course concludes with tips on how to effectively utilize all available resources and reach out to your associates for information. Includes a final exam and a printable course document for easy reference.
Benefits
• Delegates return with in-depth knowledge and a new skill enabling them to find permanent solutions and not just fixes to problems. • Delegates will be able to guide a team or participate in a team environment and offer new in-depth methods to resolving the problem, seeing it in a different light with a best solution approach
Certification
• Certificate of competence • Certificate of attendance
Assessment
• If applicable, an assessment at the end of the course will be required. • A minimum of 60% is to be achieved to attain a Competence Certificate. • If you achieve lower than 60% but get between 40 – 59% a second attempt will become available. • If you get lower than 40% and fail the second attempt, you will need to re-purchase the course. • If applicable, an attendance certificate is awarded to you