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WWISE


    Health & Safety: Problem Solving: Determine the Root Cause

    Certificate Approved by WWISE
    Course Duration
    4 Minutes
    12 months access

    Course Summary

    Determine the Root Cause shows you how to correctly identify the source of a problem and generate a comprehensive understanding of the issues. The course outlines 11 essential questions to ask to help you discover the root cause of any given problem. You’ll also learn how to apply 2 useful tools, the “5 whys” technique and a cause and effect diagram, to generate solutions. The course concludes with tips on how to effectively utilize all available resources and reach out to your associates for information. Includes a final exam and a printable course document for easy reference.

    Who Should Attend?

    • Investigations team
    • Quality assurer
    • Management Representative
    • Health and Safety Representative
    • Risk Assessor

    Course Objectives

    • Identify the cause of a problem by asking questions and gathering facts
    • Generate solutions using the “5 whys” technique and a cause and effect diagram

    Course Modules

    Determine the Root Cause shows you how to correctly identify the source of a problem and generate a comprehensive understanding of the issues. The course outlines 11 essential questions to ask to help you discover the root cause of any given problem. You’ll also learn how to apply 2 useful tools, the “5 whys” technique and a cause and effect diagram, to generate solutions. The course concludes with tips on how to effectively utilize all available resources and reach out to your associates for information. Includes a final exam and a printable course document for easy reference.

    Benefits

    • Delegates return with in-depth knowledge and a new skill enabling them to find permanent solutions and not just fixes to problems.
    • Delegates will be able to guide a team or participate in a team environment and offer new in-depth methods to resolving the problem, seeing it in a different light with a best solution approach

    Certification

    • Certificate of competence
    • Certificate of attendance

    Assessment

    • If applicable, an assessment at the end of the course will be required.
    • A minimum of 60% is to be achieved to attain a Competence Certificate.
    • If you achieve lower than 60% but get between 40 – 59% a second attempt will become available.
    • If you get lower than 40% and fail the second attempt, you will need to re-purchase the course.
    • If applicable, an attendance certificate is awarded to you