Quality Management: ISO 9001:2015 Quality Management Lead Implementer

• Those responsible for assessing the business needs/benefits of a QMS
• Those assigned to implement a QMS, e.g. Quality Managers, Consultants
• Those new to auditing wishing to gain a basic knowledge in QMS.
• Senior managers who have responsibility/authority to commit to the implementation of a QMS and will have to understand the outcome of QMS audits.

The fundamental objective of the course is to gain the required skills to conduct a base-line review of your organisation’s current position and implement the key principles of ISO 9001:2015. Using a step-by-step approach, you’ll learn how to develop an implementation plan, create necessary documentation, monitor your QMS and achieve continual quality improvement.

In-depth understanding on how to implement a 9001:2015 Quality Management System. Learn about the documentation requirements and receive a set of required documents that can be used in your implementation. Be fully prepared to implement the QMS.

1. Understanding the definition of ISO and how it came about
2. Quality Management and ISO 9000 family of standards
3. ISO 9001:2015 and its requirements
4. Definitions according to ISO 9000
5. Defining Quality according to customer, employee and organisation
6. Benefits of ISO 9001:2015
7. Understanding Principals of ISO 9004 & 9001:2015, Guidelines to Performance Improvements

• Provides senior management with an efficient management process
• Sets out areas of responsibility across the organisation
• Mandatory if you want to tender for some public sector work
• Communicates a positive message to staff and customers
• Identifies and encourages more efficient and time saving processes
• Highlights deficiencies
• Reduces your costs
• Provides continuous assessment and improvement
• Marketing opportunities
• Set of Templates to assist you with the QMS Implementation

Some of the benefits to your customers:

• Improved quality and service
• Delivery on time
• Right first-time attitude
• Fewer returned products and complaints
• Independent audit demonstrates commitment to quality

You will be credited with 5 CPD points after the completion of this course.

• All delegates who successfully pass the assessment over 60% will be issued with a certificate of competence.
• If you receive lower than 60% a certificate of attendance will be issued.

• You will be credited with 5 CPD points after the completion of this course.

• An Assessment at the end of the course will be required.
• A minimum of 60% is to be achieved to attain a Competence Certificate.
• If you achieve lower than 60% but get between 40 – 59% a second attempt will become available.
• If you get lower than 40% and fail the second attempt, you will need to re-purchase the course.
• An attendance certificate is awarded to you regardless of a pass or fail.