Quality Management: ISO 9001:2015 Internal Quality Auditing

Who Should Attend?

Anyone involved in the auditing, maintaining or supervising of an ISO 9001:2015 QMS.

Course Objectives

An ineffective audit can mean severe consequences; resulting in process failure, customer dissatisfaction and regulatory noncompliance. Optimise your auditing skills with the internationally recognised ISO 9001:2015 and boost your internal audit capabilities. Gain confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary. Auditing skills related to ISO 19011:2012 are discussed and the guidelines of auditing are practiced using practical case studies.

• Guidelines of management system auditing according to ISO 19011:2011
• Application of auditing guidelines to ISO 9001:2015
• Initiating, preparing and conducting audit activities
• Preparing and distributing the audit report
• Completing audit and follow-up

Course Modules

1. Introduction to ISO 9001:2015 Quality Management System Requirements
2. Principles and components of a quality management system
3. Understanding key definitions of Quality and Auditing
4. Understanding the requirements of ISO 9001:2015
   • Scope
   • Normative Reference
   • Terms and Definitions
   • Context of the Organization
   • Leadership
   • Planning
   • Support
   • Operations
   • Performance Evaluation
   • Improvement
5. Tailoring ISO 9001:2015 to your organization’s unique context
6. Skills of Auditing related to ISO 19011:2012
7. Skills and Ethics of Auditing
8. Questioning Techniques
9. Use of Toolkits and Templates for Auditing
10. Applying knowledge in case studies

Benefits

• Prepare, conduct and follow-up on ISO 9001:2015 audit activities
• Identify and apply the benefits and requirements of an ISO 9001:2015 audit
• Gain the skills to assess an organisation’s capability to manage its QMS
• Write factual audit reports and suggest corrective actions.

• You will be credited with 5 CPD points after the completion of this course.

Certification

• All delegates who successfully pass the assessment over 60% will be issued with a certificate of competence.
• If you receive lower than 60% a certificate of attendance will be issued.

You will be credited with 5 CPD points after the completion of this course.

Assessment

An Assessment at the end of the course will be required. A minimum of 60% is to be achieved to attain a Competence Certificate. If you achieve lower than 60% but get between 40 – 59% a second attempt will become available. If you get lower than 40% and fail the second attempt, you will need to re-purchase the course. An attendance certificate is awarded to you regardless of a pass or fail.

You will be credited with 5 CPD points after the completion of this course.