Online Short Courses on the ISO/IEC 20000-1:2018 Standard


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    Information Technology (IT) plays a pivotal role in the business world today. As a result, it is important to maximise your business’s IT capabilities. If your organisation needs ISO/IEC 20000-1:2018 courses and training, WWISE e-Learning offers a sensible selection of online short courses on this specific ISO Standard. The ISO/IEC 20000-1:2018 Standard focuses on Information Technology Service Management and can take your organisation to a new level of efficiency when implemented correctly.

    The ISO/IEC 20000-1:2018 IT Service Management Internal Auditing Short Course

    This short course is 1 of 3 ISO/IEC 20000-1:2018 courses and training options that you can find on the WWISE e-Learning portal. This course covers 3 days and 10 modules, with a required assessment upon course completion. This course is designed for people who require an in-depth understanding of the ISO/IEC 20000-1:2018 Standard and the certification process involved with corresponding Management Systems. Delegates who complete the course can describe and identify key processes that are required for an IT Service Management System that is built on the framework provided by the ISO/IEC 20000-1:2018 Standard to execute successful internal audits for your organisation.

    The ISO/IEC 20000-1:2018 IT Service Management and ITIL Awareness Short Course

    This short course covers 1 day and 11 modules and puts the focus on aligning IT services with the specific needs of a business. Delegates will gain a clear understanding of the ISO/IEC 20000-1:2018 Standard, as well as the Information Technology Infrastructure Library (ITIL) that covers different IT Service Management lifecycle stages. Both frameworks will be covered to give delegates an understanding of the various requirements, similarities, and differences between the 2. This course is designed for people who are involved with IT Service Management, as well as people who need elementary awareness of the ITIL framework. Delegates must complete and pass an assessment at the end of this course.

    The Importance of Professional IT Service Management

    IT Service Management refers to various activities that are performed by organisations to design, deliver, build, control, or operate IT Services for their employees and customers. With such an emphasis placed on IT in the modern workplace, IT Service Management can truly make or break workflows and business processes throughout your organisation. As a result, it is crucial to implement professional solutions to ensure that your business can thrive.

    WWISE e-Learning is your solution when your organisation needs online IEC/ISO 20000-1:2018 training and courses. Feel free to browse our website for details on our available short courses and book yours today.