When your organisation needs a solution to online ITIL courses and training, WWISE e-Learning is your all-inclusive answer! We offer 3 distinct courses on the ISO/IEC 20000-1:2018 Standard, as well as several courses on the ISO/IEC 27001:2022 Standard, to ensure that your organisation can get to grips with the latest requirements and regulations regarding Information Technology Service Management and Information Security. Today, we discuss our selection of ISO/IEC 20000-1:2018 courses and what you can expect from them.
ISO/IEC 20000-1:2018 Information Technology Service Management and ITIL Awareness
This short course is designed for people who require basic knowledge and awareness of the ITIL (Information Technology Infrastructure Library) and its framework. IT professionals and anyone who is involved in IT service improvement programmes can also benefit from this course. This course focuses on aligning IT services with the specific needs of a business by utilising the ITIL’s 5 core volumes – each covering different IT Service Management lifecycle stages. Delegates must complete an assessment at the end of this course and score at least 60% to receive a Competence Certificate.
ISO/IEC 20000-1:2018 Information Technology Service Management Internal Auditing
Our ISO/IEC 20000-1:2018 ITIL courses and training include an internal auditing course that spans over 3 days and covers 10 modules. This course is designed for people who require a clear understanding of the ISO/IEC 20000-1:2018 Standard and the specific certification process surrounding a corresponding Management System. This course aims to equip delegates with the knowledge and tools to conform their organisations to the specific requirements of an IT Service Management System and implement the ITIL best practice framework for optimal results and functionality.
ISO/IEC 20000-1:2018 Information Technology Service Management and ITIL Lead Implementer
This course spans over 5 days, covers 31 modules, and is designed for people who want to become certified lead implementers of IT service management and ITIL frameworks for their organisations. Upon completion, delegates should be able to describe the key processes that are required for an IT Service Management System (SMS), communicate, and identify the benefits of such a Management System, and integrate such a Management System with other Management Systems.
WWISE e-Learning is your first choice when your business seeks ISO/IEC 20000-1:2018 ITIL courses and training. Feel free to browse our website for details on our available courses and book your spot with us today. Expand your knowledge of IT Service Management with our selection of short courses in 2023!