When your organisation seeks a solution to ISO 20001-1:2018 Information Technology Service Management online short courses, WWISE’s e-Learning platform is your answer. Our e-Learning platform offers an essential selection of ITIL courses and training that can prove invaluable for your organisation. In this article, we delve into detail on one of these courses to give you a good understanding on what to expect when attending this short course and how you can apply what you’ve learned in your organisation.
The ISO 20001-1:2018 Information Technology Service Management ITIL Awareness Course
This short course teaches delegates the applications of the ITIL (Information Technology Infrastructure Library) and how to align IT services with the specific needs of an organisation. The ITIL is published as a series of best practices that are designed to assist businesses in aligning their IT services with customer and business needs, relating to IT assets, resources, and accessibility to provide value and a variety of benefits for both customer and business. In direct comparison to the ISO 20001-1:2018 Standard, the ITIL features small differences, which are addressed in this short course.
This short course is designed for IT and businesspeople who want to acquire a better understanding on both the ISO 20001-1:2018 Standard and the ITIL framework. It will also be beneficial to individuals who are involved with ongoing IT service improvement programmes. Delegates will be taught how to recognise and identify the need for change in ineffective IT service provisions throughout an organisation, as well as how to implement an effective IT service management culture. They will also be taught how to effectively describe the various benefits of IT service management and how these practices can be adapted by an organisation.
This course covers 11 modules that cover subjects such as an ITIL introduction and overview, IT service management as a practice, ITIL concepts and definitions, and high-level overviews on service strategies, designs, and transitions to name a few focal points. The course requires an assessment to be completed by delegates, with a 60% pass rate resulting in a successful completion. Those who do not get 60%, will be issued with an attendance certificate.
The WWISE eLearning Hub
WWISE e-Learning is your solution to ISO 20001-1:2018 ITIL courses and training for your organisation. Please browse our website for details on our available courses and book yours with us today. Take advantage of accessible knowledge with WWISE e-Learning on your side.