When your organisation needs a solution to IT Service Management training, WWISE e-Learning is your answer to various ITIL courses and training that are built on the ISO/IEC 20000-1:2018 Standard. IT Service Management and Information Security are vital to any organisation that utilises the internet, smart devices, and computers to access cloud storage, digital document repositories, and any other digital assets.
IT Service Management and ITIL Lead Implementer
This course consists of 31 modules and covers 4 days of training, with 12-month access to the contents of this course. The ISO/IEC 20000-1:2018 Standard delivers a comprehensive list of products and services that could cut out unnecessary costs for an organisation’s IT requirements and allows IT service providers to conform to this specific Service Management System. It also aligns with the ITIL best practice framework to deliver a sensible solution for organisations that rely on IT on a daily basis.
This course is designed for personnel at all levels who wish to gain a better understanding of IT Service Management and the IT Infrastructure Library (ITIL) to equip them to implement the accommodating Management Systems based on the relevant ISO Standards. The course also features an assessment at the end, with delegates scoring 60% and higher being awarded a Competence certificate.
IT Service Management and ITIL Awareness
Within our selection of ISO/IEC 20000-1 ITIL Courses and Training, WWISE e-Learning offers an IT Service Management and ITIL Awareness course that is designed for anyone who requires a basic awareness and understanding of the ITIL framework. This course puts the focus on aligning IT services with the specific needs of a business; featuring 11 modules and only covering a 1-day duration.
Delegates who attend this short course will be equipped to improve resource utilisation, increase market competitiveness, and eliminate redundant work processes to be more efficient and cleverer with IT resources and services. The course modules include an introduction to and overview of ITIL and its strategic and operational benefits for your organisation. It also features an assessment at the end of the course.
WWISE e-Learning is your first choice when you need ISO/IEC 20000-1 Courses and Training for your organisation. Feel free to browse our website for details on our available short courses and sign up today! Take control of IT Service Management for your organisation in 2023 with WWISE in your corner.