The IT world can be challenging to fully comprehend and understand when it comes to business and professional applications. Although Information Security plays a big role to protect digital assets, IT Service Management is also vital to ensure that an organisation can properly and effectively manage their IT hardware and equipment throughout their life cycles. WWISE e-Learning provides a selection of ISO/IEC 20000-1:2018 training courses that can assist your organisation with various elements for IT Service Management. In this article, we discuss our selection of ISO/IEC 20000-1:2018 online training courses and what you can expect from these courses.
The ISO/IEC 20000-1:2018 Lead Implementer Course
This short course spans over 5 days, covers 31 modules, and is specifically designed for people who require a comprehensive understanding of the ISO/IEC 20000-1:2018 Standard – relating to the development and implementation of a corresponding Management System within their organisation. This course aligns to the Information Technology Infrastructure Library (ITIL) best-practice framework that can help external IT service providers become competitive differentiators for IT services delivery.
The ISO/IEC 20000-1:2018 Internal Auditing Course
The ISO/IEC 20000-1:2018 Internal Auditing course is designed for people who require a comprehensive understanding on the certification process of a Management System that is built on the ISO/IEC 20000-1:2018 framework. Delegates are taught to describe key processes that are required in the implementation and maintenance of an IT Service Management System (ITSMS). Delegates are also taught to identify and communicate the benefits of an ITSMS for a specific organisation. Delegates must complete an assessment at the end of this course and achieve at least 60% to be awarded with a Competence certificate.
The ISO/IEC 20000-1:2018 Awareness Course
This short course spans over a single day and covers 11 modules – designed for both IT and business professionals who can benefit from a basic understanding of the ISO/IEC 20000-1:2018 Standard. People who require a basic understanding of the ITIL framework can also benefit from this course. Delegates are taught to describe how IT Service Management can help align IT processes to various business objectives, as well as how IT Service Management can be adapted to the needs of a specific organisation. Delegates will be required to complete an assessment at the end of this course.
WWISE e-Learning is your solution to ISO/IEC 20000-1:2018 training courses for your organisation in South Africa. Feel free to browse our website for details on our available short courses and book your spot with us today. Elevate your organisation in 2024 with WWISE e-Learning in your corner!