Information Technology plays a crucial role in modern businesses – being used as a means of communication, data gathering, and a plethora of other useful features and functions. If your organisation needs a solution to ISO/IEC 20000-1 ITIL Courses and Training, WWISE e-Learning is your comprehensive answer! We offer Awareness, Internal Auditing, and Lead Implementor courses to choose from, with the introductory course of choice being our Awareness course.
ISO/IEC 20001-1 Information Technology Service Management and ITIL Awareness
Out of our variety of ISO/IEC 20000-1 ITIL Courses and Training, this short course can be pivotal for employees throughout your organisation. Anyone who wants to gain a basic understanding of ITIL Service Management is welcome to attend this course. It spans over a single day and the course content is available over a course of 12 months. This course puts the focus on aligning IT services with the specific needs of a business. Currently, the Information Technology Infrastructure Library (ITIL) is published as a series of 5 core volumes, with every individual volume covering a different and unique IT Service Management lifecycle stage.
This short course is designed to provide a high-level overview of the ITIL and gives delegates a clear understanding of an integrated IT Service Management framework that could be utilised to achieve complete IT business integration, cost reductions, and increased productivity. Delegates will receive a thorough introduction to the ITIL, its strategic and operational benefits, and an overview of the ITIL certification scheme to better understand its concepts and definitions within a familiar workplace. Delegates will also gain a better understanding of Service Management as a practice.
Course Review and Assessment
Every course in our selection of ISO/IEC 20000-1 ITIL Courses and Training will include a course review where delegates are encouraged to ask questions and review the course materials that were covered. These courses also include an assessment at the end of the course. Delegates will receive an attendance certificate at the end of the assessment, no matter their outcome. Delegates must score 60% or above to receive a certificate of competence. Should a delegate score between 40% and 59%, they are eligible to complete the assessment a second time to try and improve their score.
WWISE e-Learning is your first choice when it comes to ISO/IEC 20000-1 ITIL Courses and Training! Feel free to browse our website for details on our available courses and book yours directly on our website today! Contact us if you have any enquiries about our available courses.